Client: SPX Flow
Industry: IM&C
Previous Platform: SAP Commerce v6.7, SAP on-prem CPQ
Delivered Platform: SAP Commerce Cloud v2011, SAP CPQ Cloud, SAP Cloud Platform Integration
Use Case:
SPX Flow had a need to digitize their outdated on-premise platforms, and migrate to a cloud-ready SAP C/4HANA Commerce and CPQ Cloud environment. This migration program would enable them to provide a more feature-rich customer experience, while becoming more agile to the needs of the business and how they intend to service their customers through a self-service model.
Overview: SPX Flow is a world leader in sustainable solutions to ensure controlled and measured movements of life’s essential elements. Based in Charlotte, North Carolina, with operations in more than 30 countries and sales to customers worldwide, the 4,900 employees are dedicated towards designing and delivering high-value solutions that make life safer, healthier, and more sustainable.
Challenge:
• Outdated legacy on-premise commerce and SAP CPQ solutions
• Inability to provide quotes at scale and customer self service capabilities
• High cost to run and maintain + running an unsupported commerce version
Solution:
Future State Solution:
• Ease-of-use by customer, dealers, sales, engineering, and customer support teams
• Integrated Front & Back Office – only single maintenance of models
• Omni-channel experience – “mobileready.”
• Reduced operating costs • Buildable specifications
• Reduced errors • Increased customer satisfaction
• Customer-specific pricing
• Workflow enabled processes
Results:
• Increase scalability of quote generation
• Modernization of eCommerce platform and capabilities
• Reduction in effort and time to innovate digital platform and customer self service = lower cost of sales
• Increase eCommerce revenue through integrated solution
• Reduced process complexity and customization
• Increased speed through cloud hosted solutions
